Privacy Policy

At Ennexa Technologies Pvt. Ltd. and our subsidiary Prokerala (collectively “We”, “Our”, “the Company”), we respect your privacy and are committed to maintaining your trust. This privacy policy (“Privacy Policy”) applies to visitor of our sites and users of the Prokerala services and APIs.

In the course of its activity and for the purposes of providing the Services (as defined in our Terms of Service), Prokerala is required to collect and process the personal data of its users.

This privacy policy, together with the terms of service, describes how Prokerala collects, shares, uses and discloses information provided by users and the available choices you have with regard to your personal information. This privacy policy applies to information collected, used or shared by Prokerala when you use or access our websites, products, mobile applications, APIs, platforms or services (collectively, the "Services").

Information we collect and receive

In the course of your use of the Services, we obtain the following information about you as described below.

  1. Information You Provide

    2. We collect the information you directly provide to Prokerala when you visit our websites or register for and/or use the Prokerala Services. The types of information we may collect directly from you include:

    1. Registration details: date of registration, user name, password;
    2. Personal information: your Name, email address, your picture, your postal address including address, pin/zip code, city, region, country, phone number;
    3. Company information: company information, your job title, company website, tax ID;
    4. Financial information: such as bank account or credit card or debit card or other payment instrument details, PayPal email address, Payment frequency, date of payment, invoice ID, amount, currency
  2. Information We Collect Automatically.
    3. We collect information related to your usage of the Prokerala Services and the devices you use to access those Services. The types of information we may collect through your use of Prokerala services include:

    1. Usage information: We monitor user activity in connection with the Services and collection information about the applications and the features you use, the content you access
    2. Log Information
    3. Device Information e.g. IP address, Device IDs, etc.
  3. Information We Collect from Other Sources: We may collect information from third party business partners where you have provided us with access to information from those third parties.

Your Personal Information Choices

In some situations, you can decline to provide information to Prokerala when asked for it. If you decline to provide information where we require such information to operate the Prokerala Services and fulfill our obligations, you may not be able to use the applicable Prokerala Service(s). Situations where this may occur include:

  1. Where we asks you to provide personal information to create an account,
  2. Where a third-party application on Prokerala asks you to provide information to use their feature or service.
  3. Where we asks you to provide personal information to be able to add features or services to an existing account at your request.

There may be situations where you do not have the ability to decline to provide information. This includes where Prokerala automatically collects personal information through your use of Prokerala Services. For any questions about providing us with your personal information, please contact us at privacy@ennexa.com

Why we collect your data

We use the information we collect in various ways, including to:

  1. Provide, operate, and maintain our Services
  2. Improve, personalize, and expand our Services
  3. Understand and analyze how you use our Services
  4. Develop new products, services, features, and functionality
  5. Resolve technical issues and troubleshoot problems;
  6. Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes
  7. Process your transactions
  8. Send you text messages and push notifications
  9. Find and prevent fraud
  10. Enforce the Terms of Service
  11. Ensure compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

Payment Processors

For the use of some of the Services or Prokerala and for the purchase of Products, you may be required to pay Prokerala with a credit card, wire-transfer, or debit card through our third party payment gateway provider and such third party payment gateway provider may be required to collect certain financial information from you including, but not restricted to, your credit/debit card number or your bank account details. If you wish to make a payment for availing our services or purchasing products, your Personal Information may be collected by such third parties directly and not by us, and will be subject to the third party’s privacy policy. We have no control over, and are not responsible for, third parties’ collection, use and disclosure of your Personal Information.

Links to Third Party Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Prokerala will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Data Retention

We will retain your Personal Information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

  • The length of time we have an ongoing relationship with you and for as long as you have an account with us or keep using our Services;
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); or
  • Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).

While using our services, you is not required to provide personal information as set out under the head ‘Information we collect and receive’ in this document until and unless you chooses to avail or sign up for any of the Services. All the information provided to Prokerala by you, including personal information and personally identifiable information, is voluntary. You have the right to request the withdrawal of your consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Service. It is your duty to ensure strict caution while giving out any personally identifiable information about yourself or your family members in use of any of the Services. Prokerala does not endorse the content, messages or information found in any Services and therefore, Prokerala specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services. As a condition to use the Services, you as a User agree to waive any claims against the Company relating to the same, and to the extent such waiver may be ineffective, you agree to release any claims against the Company relating to the same.

Age Limitations

Prokerala does not knowingly collect any personally identifiable information from children under the age of 18 (only persons above the aged of 18 shall be permitted to use the Services as provided in the Terms of Use). If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. In an event, where in contravention of the Terms of Service, a person below the age of 18 uses the Services, Prokerala shall not be held liable or responsible for any damage or injury suffered by such person in logging into the Platforms and making use of the Services.

Prokerala may share/use personal information and personally identifiable information provided by Users with the Other Parties for the purposes of:

  1. processing the purchase of Products on the Platforms.
  2. enabling Users to enjoy the Services and to use the Products, including sharing information with Other Parties to provide services, technical support etc. in relation to the Products; or
  3. detecting and preventing identity theft, fraud or any other potentially illegal acts; or
  4. monitoring and enhancing User interest and engagement, including through promotional activity, personal messages to Users using personally identifiable information provided by Users, etc; or

To the extent that Other Parties have access to the personal information, Prokerala shall make efforts to ensure that the Other Parties treat such personal information at least as protectively as they treat personally identifiable information obtained from their users or members.

Changes to this Privacy Policy

The User’s visit to and/or use of our services and any dispute over privacy is subject to this Privacy Policy and the Terms of Service. Prokerala may update this Privacy Policy at any time, with or without advance notice. Prokerala shall not be required to notify the Users of any changes made to this Privacy Policy. It is your responsibility, in such cases, to review the terms of this Privacy Policy from time to time.

A condition of each your use of Prokerala services, is your acceptance of the terms of use which also involves acceptance of the terms of this Privacy Policy. Any User who does not agree with any provisions of the Terms of Service or this Privacy Policy is advised not to accept the Terms of Service and may leave the Platforms.